Speaking Your Client's Language
Some clients and vendors are easier to decipher than a one-year-old girl. When they say they'll have the contract back by tomorrow, they mean tomorrow. Others mean I'll get back to you after you nudge me the third time. And others still speak a language so complex that it puts a baby's whines and flailing hands to shame.
Speaking their language is beyond essential, but, even for someone with strong communication skills, it's sometimes incredibly difficult. The fact that most interactions these days, particularly in my industry, are done via email, Skype and Slack, makes this even trickier. I know Maisie-speak because I see the sighs and clapping that goes with the nah-nahs, which helps me translate. Another added difficulty is the fact that for some of my developers, English is their second language. As a result, understanding what they mean when they say something is tricky.
But it's worth working through the challenge. Taking the time to really get to know your clients and speak their language can allow you to be proactive and more efficient with your time and resources. It can also prevent unnecessary confrontations. There's a good chance they just want a banana.
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